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Refund Policy

Effective date: September 23, 2025Last updated: September 2, 2026

How payment works

Programs are paid in full through Stripe when you book, before the work begins. There are no credit terms, and you get a receipt for every transaction.

When you get money back

  • More than 48 hours before your first call: 100% back. Ask in writing.
  • Less than 24 hours before your first call: 50% back.
  • After your first call has happened: the program is no longer refundable.
  • Digital downloads: not refundable.

How to ask

Email me at emily@healthierspan.com and include:

  • Your transaction reference number or receipt
  • Why you are asking
  • Any supporting documents, if they matter

How long it takes

  • Review: 3 to 5 business days for me to confirm the request qualifies.
  • Processing: 7 to 14 business days after approval.
  • Delivery: back to the same payment method you used, wherever that is possible.

There is no administrative fee for a refund processed on this timeline.

Situations that need judgment

  • Something went wrong on my end. If a service failure is documented, I will consider a prorated refund.
  • You are unhappy, but the service was delivered as described. I look at these one at a time.
  • Something outside anyone's control (force majeure). In a natural disaster, a change in government regulation or a comparable event, I may offer credit or another arrangement instead of money back.
  • You want to dispute a charge. Raise it within 30 days of the original transaction date.

Contact

Email: emily@healthierspan.comPhone: 315-719-3160Hours: Monday to Friday, 9:00am to 3:00pm Eastern

Please quote your transaction ID or receipt number when you write about a refund.

Changes to this policy

I update this policy from time to time. Significant changes are announced by email or on this site, and the current version always lives here. This policy applies to everything bought on or after the effective date above.

Your legal rights

This policy follows applicable consumer protection law. Nothing in it limits a right the law gives you.